For ages 21+ only

aq123's commitment to responsible gaming

aq123 believes that entertainment is truly enjoyable only when it stays within control. Our responsible gaming policy keeps you protected and informed.

Gaming is for entertainment, not addiction

Playing online betting and casino games at aq123 should be an enjoyable experience. We know that most players play responsibly, but for some people gambling can become a problem. That is why aq123 always stands by those who want to play safely and within limits.

Responsible gaming means setting limits on your time and money, not chasing losses, and not viewing gaming as a source of income. aq123 provides you with various tools and resources to help keep your gaming experience safe.

Please remember: playing at aq123 is for people aged 21 and above only. Opening an account for minors is strictly prohibited.

21+ only — for adults only

Important Warning

Gambling can be addictive. Do not place more bets trying to recover money you have lost. If you feel that gambling is having a negative impact on your life, get help right now via our 24/7 live chat.

Our Protection Tools

aq123 offers multiple effective tools to keep you safe — all accessible directly from your account.

Deposit Limit

Set a limit on your daily, weekly, or monthly deposits. Lowering the limit takes effect immediately; increasing it takes effect after 24 hours.

Time-Out

You can temporarily close your account for a set period (from 24 hours up to 6 weeks). It reactivates automatically once the break ends.

Self-Exclusion

Apply a permanent self-exclusion for 6 months to 5 years. During this time it is not possible to reactivate the account. This is the most effective step for long-term protection.

Loss Limit

Betting stops automatically once you have lost a set amount. Keep this tool active for financial protection.

Reality Check

A message is displayed at set intervals (for example every 30 minutes) to remind you how long you have been playing.

24/7 Support

Contact us at any time via our Bengali live chat. Our trained team will assist you with responsible gaming.

Summary of Protection Tools

Tool How it works When it takes effect
Deposit Limit Sets a maximum deposit amount per day / week / month Lowering — immediate; increasing — after 24 hours
Loss Limit Automatic stop once a set amount is lost Immediate
Time-Out Account break from 24 hours to 6 weeks Immediate
Self-Exclusion Account closed for 6 months to 5 years Immediate — cannot be lifted early
Reality Check Regular pop-up messages — shows how long you have been playing Immediate

How to set limits

1

Log in

Log in to your aq123 account and go to the dashboard.

2

Open account settings

From the "Account" menu, go to the "Responsible Gaming" section.

3

Choose the tool you need

Pick whichever you need — deposit limit, loss limit, time-out, or self-exclusion.

4

Set the amount or duration

Set your budget and time limit, then click the "Save" button.

5

Receive confirmation

Once the limit is activated, you will receive a confirmation message.

How to recognise signs of a problem

If you notice any of the following signs in yourself, it is time to seek help:

  • Playing repeatedly to try to recover lost money
  • Spending more money than your budget allows
  • Neglecting family or work in order to play
  • Feeling restless or uncomfortable when not gambling
  • Being unable to control the amount or frequency of play
  • Taking out loans or borrowing from others to gamble
  • Hiding gambling from family or friends
  • Gambling to escape stress or anxiety

 If any of the above signs apply to you, please contact our support team or activate the self-exclusion option.

Age Verification and Minor Protection

To register at aq123 you must be 21 years of age or older. We verify age at the time of registration and withdrawal. Opening an account with false information is prohibited and subject to penalties.

If anyone under 18 lives in your home, make sure your aq123 account is not left logged in on your device. Use parental control software.

If there is any doubt, we may request a national ID card or other government-issued document to verify the age of any account.

21+ mandatory

The minimum age to open an account at aq123 is 21.

Identity verification

Age and identity are verified before withdrawal.

Family protection

Keep your device secure from children and teenagers.

KYC process

Verify easily with your national ID card.

Self-Exclusion — the strongest step

Self-exclusion is the most strict protection measure available. If you feel that gambling is having a negative impact on your life, activate this option. When self-exclusion is activated:

  • Your account will be completely closed
  • You will not be able to log in for the chosen period (6 months to 5 years)
  • You will not receive any promotional emails from aq123
  • It is not possible to lift the self-exclusion before the period expires
  • If you have a balance, it can be withdrawn through support

To activate self-exclusion, contact us via live chat or email us at [email protected]. Our team will assist you with complete confidentiality.

Asking for help is a sign of strength

If you are struggling with gambling, asking for help is not a weakness — it is a brave thing to do. Our support team is by your side 24/7 in Bengali.

Frequently Asked Questions

Answers to the most frequently asked questions about responsible gaming.

Yes, lowering a deposit limit takes effect immediately. However, if you want to increase the limit, you will need to wait 24 hours for security reasons. This delay is intentional — to prevent limits from being raised on impulse.

No. When the self-exclusion period ends, your account does not reopen automatically. You will need to contact our support team and confirm your intention to reopen it. This process takes some time so that you can make a considered decision.

Absolutely. During a time-out or self-exclusion, the funds in your account remain completely safe. You simply cannot log in and play. Once the break ends, or through support, you will be able to withdraw your balance.

No, self-exclusion can only be activated by the account holder themselves. However, if you are concerned about someone, let our support team know — we will assess the situation and take appropriate steps.

Yes. There is a dedicated section called "Responsible Gaming" in the account settings. There you will find all the tools — deposit limits, loss limits, reality check, time-out, and self-exclusion — in one place.

The minimum age to play at aq123 is 21. Age is verified at the time of registration and withdrawal. Accounts belonging to minors are closed immediately and deposited funds are returned.

Need help? We are always here

Play responsibly and keep entertainment enjoyable. For any issue, our 24/7 Bengali support team is by your side.

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