❓ Frequently Asked Questions
Answers to all your questions about aq123
From opening an account to withdrawing via bKash — find detailed answers here about every step of playing at aq123.
aq123 is a trusted online betting and casino platform for Bangladeshi players. On this FAQ page, you will find straightforward answers to the most important questions about registration, deposits and withdrawals, games, bonuses, and security. If you cannot find the answer to your question here, contact our 24/7 live chat support directly.
Account & Registration
To open an account at aq123, you will need an active mobile number, a valid email address, and a strong password. You must be at least 21 years old at the time of registration. Registering with accurate information speeds up the account verification process and ensures smooth transactions.
No, only one aq123 account is allowed per person. Creating multiple accounts from the same person or device is a violation of our rules and may result in account termination. This rule is strictly enforced in the interest of fair play.
First, make sure you are using the correct mobile number and password. If you have forgotten your password, use the "Forgot Password" option on the aq123 Login page. If the problem continues, contact our 24/7 live chat and we will resolve it quickly.
For KYC verification, you need to submit a clear photo of your National ID (NID) or passport, along with a selfie. This process keeps your account secure and ensures uninterrupted withdrawals. Verification is usually completed without much delay.
To change your email or mobile number, contact our support team via live chat. The change will be processed after your identity is verified. For security reasons, certain details cannot be changed directly through the portal.
Deposits & Withdrawals
Money deposited via bKash usually appears in your aq123 account within a few minutes. There may be a slight delay during peak hours, but if it takes more than 15 minutes, please let us know via live chat. The minimum deposit amount is ৳300.
Yes, Nagad is one of the supported payment methods at aq123. When making a deposit, select Nagad at the cashier and complete the payment following the instructions. The minimum deposit amount is ৳300, and funds typically arrive in your account within a few minutes.
Withdrawal requests at aq123 are generally processed within 1 hour. This timeframe applies to both Rocket and bank transfer. Having a verified account makes the withdrawal process even faster. The minimum withdrawal amount is ৳500.
aq123 does not charge any extra fees for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own service charges, which are set according to the respective mobile banking provider's policy.
The minimum deposit amount at aq123 is ৳300 (the same for all payment methods). The minimum withdrawal amount is ৳500. These limits are set with Bangladeshi players in mind, so players of any budget can play with ease.
Common reasons for a withdrawal rejection include incomplete account verification, unmet bonus wagering requirements, or incorrect payment details. If you contact our live chat support with the details, we will quickly identify the reason and provide a solution.
Games & How to Play
To bet on a BPL (Bangladesh Premier League) match, go to the cricket section and view the list of ongoing or upcoming matches. You can place bets on various markets such as match winner, toss, total runs, and wickets. Review the odds carefully before placing a bet.
aq123's live casino offers roulette, blackjack, baccarat, Teen Patti, and many other popular table games. Enjoy live dealer games broadcast directly from top providers including Evolution Gaming and Ezugi. All tables are active from morning to night in Bangladesh time.
RTP stands for "Return to Player" — it is the theoretical rate at which a game returns a percentage of the total money wagered back to players over the long term. For example, a 95% RTP means that on average, ৳95 is returned as winnings for every ৳100 wagered. This is an average figure; results for each session may vary.
Yes, the aq123 website is fully mobile-friendly. You can easily play all games from the browser of any Android or iOS smartphone — no app download required. Slots, live casino, and sports betting all run smoothly on mobile.
aq123 offers games only from licensed software providers whose games are powered by Random Number Generator (RNG) technology. Providers such as Pragmatic Play, PG Soft, JILI, and Spribe ensure the fairness of their games through independent auditing organizations.
Yes, live (in-play) betting is available at aq123 for IPL, T20 World Cup, and other international cricket tournaments. Real-time odds change during the match, so quick decision-making is important. Go to the cricket section and check the "Live" tab to see ongoing matches.
Bonuses & Promotions
On your first deposit to a new account, you will receive a 100% bonus of up to ৳8,000. That means if you deposit ৳5,000, you get another ৳5,000 as a bonus and can start with a total of ৳10,000. A 15x wagering requirement must be met to withdraw this bonus.
A 15x wagering requirement means you need to complete bets totalling the bonus amount multiplied by 15. For example, if you receive a ৳2,000 bonus, you must place a total of ৳30,000 in bets to meet the requirement. After that, you can withdraw your winnings.
You can move up the VIP program automatically by playing regularly at aq123. There are three tiers: Bronze — weekly cashback of up to 0.4%; Silver — up to 0.8%; Gold — up to 1.2% cashback. The more active you are, the faster you move up.
Cashback for VIP members is calculated every week and added to your account. The cashback amount is determined based on your tier and your weekly betting activity. Contact live chat for more details.
Bonus balance can be used on the games specified in the bonus terms and conditions. Generally, slot games contribute 100% toward wagering requirements, while table games and live casino may contribute at a different rate. Read the full bonus terms and conditions for the complete list.
Safety & Responsible Gaming
aq123 uses SSL encryption technology to keep all your personal and financial information secure. Our platform does not share your information with third parties. All transactions are completed through a secure, encrypted payment gateway.
Players must be at least 21 years old to participate at aq123. Age verification is completed during registration and before the first withdrawal. Protecting minors is our highest priority.
If you feel that you or someone you know is having trouble controlling gambling, visit our responsible gaming page and use the self-control tools. You can request a break or ask us to temporarily suspend your account through our support team.
To set up self-exclusion, contact our 24/7 live chat support or email [email protected]. We can restrict your account for a specific period or permanently. This service is completely free and can be requested at any time.
Yes, as part of responsible gaming, you can set a daily, weekly, or monthly deposit limit. Contact our support team to activate this limit. Enjoying the game within your own budget is what responsible gaming is all about.
The aq123 support team is available 24 hours a day, 7 days a week via live chat directly in Bengali. To contact us by email, write to [email protected]. Phone or WhatsApp support is not available, but any issue can be resolved quickly through live chat.
Still have questions? Contact support
Our team is ready to serve you seven days a week, twenty-four hours a day — entirely in Bengali.
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