aq123's Privacy Policy

aq123 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you about what information we collect, how we use it, and what steps we take to protect your data.

To ensure your security on aq123, we use modern SSL encryption technology. By registering or logging in to our platform, you accept all the terms of this privacy policy.

This policy may change from time to time. For any changes, we will update the publication date on the website. For significant changes, we will try to notify you by email.

While using the aq123 platform, we may collect various types of information. This information can generally be divided into the following categories:

2.1 Registration Information

• Full name and date of birth (for age verification)
• Valid email address
• Residential address
• National ID card or passport number (for identity verification)
• Preferred language and currency

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Activity Information

• Login time, date, and IP address
• Betting history and gaming activity
• Device type, operating system, and browser information
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Records of your communication with us via live chat, email, or other channels
• Details of complaints or requests

aq123 uses your information only for lawful and specific purposes. We may use your information for the following:

1. Creating and managing your account
2. Processing all financial transactions including deposits and withdrawals
3. Verifying your identity and preventing fraud
4. Verifying age — to provide services only to those aged 21 or over
5. Improving user experience and providing personalized services
6. Identifying and resolving technical issues
7. Providing customer support — through 24/7 Bengali live chat
8. Meeting legal obligations
9. Implementing responsible gaming policies
10. Informing you about promotional offers and bonuses (with your consent)

aq123 uses industry-standard security technology to protect your personal and financial information. The key aspects of our security measures are outlined below:

4.1 Technical Protection

• 256-bit SSL encryption is used for all data transmission
• Advanced hashing and encryption technology is applied for storing sensitive information
• Regular security audits and vulnerability assessments are conducted
• Unauthorized access is prevented through firewalls and anti-fraud systems

4.2 Administrative Protection

• Only authorized staff can access your information
• Strict confidentiality agreements are in place for all staff
• The principle of minimum privilege is followed when accessing data

aq123 does not sell your personal information to any third party. However, in certain circumstances we may share information with trusted partners:

• Payment processors: Necessary information is shared to confirm transactions through bKash, Nagad, Rocket, and bank transfers.
• Identity verification services: Minimal information may be shared with trusted providers for account verification and fraud prevention.
• Legal authorities: Information may need to be provided to relevant authorities to comply with court orders or legal obligations.
• Game providers: Limited session information may be shared to operate games from Pragmatic Play, Spribe, JILI, or other providers.

We have data processing agreements in place with each third party, ensuring they use your information only for the specified purpose.

The aq123 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

6.1 Cookies We Use

• Essential cookies: For maintaining login sessions and ensuring security. The site cannot function properly without these.
• Performance cookies: Collect anonymous usage data to monitor and improve site performance.
• Preference cookies: Used to remember your language preferences and other settings.

You can disable cookies by changing your browser settings. However, some website functionality may be limited as a result.

aq123 retains your information for as long as necessary. We consider the following when determining the retention period:

• All information is retained while your account is active.
• Even after an account is closed, records of financial transactions may be retained for a specific period for legal reasons.
• Certain information must be kept long-term for fraud prevention and legal compliance.
• Information that is no longer needed is securely deleted or anonymized.

You have the following rights regarding your personal information:

8.1 Right to Access and Review Information

You have the right to know what information we hold about you. You can request this information via live chat or email.

8.2 Right to Correct Information

You have the right to correct any incorrect or incomplete information in your account. Contact our support team.

8.3 Request for Data Deletion

In certain circumstances you may request that your information be deleted. However, this request may be limited in cases of legal obligations or ongoing disputes.

8.4 Right to Restrict Processing

In certain circumstances you have the right to request that processing of your information be restricted.

8.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or offers, let our support team know at any time. Communications related to essential services will continue.

The aq123 platform is for users aged 21 and over only. We do not intentionally collect any information from minors. If a user is found to be under 21, their account will be closed immediately and the relevant information will be deleted.

If a parent or guardian learns that their child has registered on our platform, please contact us immediately. We will take the necessary steps promptly.

aq123 may use servers and services in various countries around the world. As a result, your information may be processed or stored outside of Bangladesh. For any international data transfer, we ensure that relevant data protection standards are followed.

All our third-party partners — from payment providers to technology service providers — are contractually bound to comply with international data protection rules.

If a data security breach occurs, aq123 will take the following steps:

1. Our security team will begin an investigation immediately after the incident is identified.
2. The extent and nature of the breach will be assessed.
3. All users whose information has been affected will be notified as quickly as possible.
4. Necessary technical steps will be taken to limit damage and prevent recurrence.
5. Authorities will be notified where applicable.

aq123 reserves the right to update or revise this privacy policy at any time. Changes will be published on this page and the "Last Updated" date will be changed.

For significant changes, we will try to send a notice to your registered email address. Continuing to use the platform after changes are made will be considered acceptance of the updated policy.

If you have any questions or concerns about this policy, visit our FAQ page or contact our support team directly.

If you have any questions, requests, or complaints about this privacy policy, please contact us:

•   Live Chat: Use our live chat for help in Bengali 24/7
•   Email: [email protected]
•   Website: aq123.lat

To learn more about responsible gaming, visit our Responsible Gaming page. For the full terms and conditions of our services, read the Terms and Conditions page.